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Preserving palaces — and livelihoods — in a pandemic

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Sometimes, as travellers, we long to be transported to a different place and time, grounded by an eye for beauty and authenticity. A longing that has only strengthened in the COVID-19 pandemic, which has bound many travellers to home.

Terrapuri Heritage Village is one such place.Nestled on a scenic slice of coast between the South China Sea and Setiu Wetlands in the Malaysian state of Terengganu, it offers the remote locale and contemporary comforts we desire from a weekend getaway, but it is no cookie-cutter resort. 

Terrapuri, which means “Land of the Palaces” in Sanskrit, is modelled after an ancient Malay palace. Every building in the compound is lovingly reconstructed from old wooden houses that belonged to Terengganu royalty and noblemen centuries ago.

Behind this concept is Alex Lee, a Terengganu travel industry veteran with a deep commitment to conservation that remains even as tourism revenue takes a dive from the pandemic’s chokehold on international travel. 

The Royal Treatment

An ornate gate leads to the meticulously-restored villas of Terrapuri, which were once the homes of Malay noblemen. Photo courtesy of Terrapuri Heritage Village
An ornate gate leads to the meticulously-restored villas of Terrapuri, which were once the homes of Malay noblemen. Photo courtesy of Terrapuri Heritage Village

When Nozirawati Rohim (Wati) first joined Terrapuri in 2015, she was amazed by what she saw. “I had never seen any place like this. Here, you really get a kampung [Bahasa Melayu for “village”] atmosphere and lifestyle,” says Wati, a general worker at the resort. “Where else in Malaysia can you find beautiful traditional houses like these [in one location]?”

Arriving at Terrapuri, guests are greeted by a gate that recalls ancient temples, which opens to a calming oasis, anchored by a sprawling courtyard with a moat, flowering plants and towering palms.Amid this lush setting are 22 resurrected guest villas restored in the style of classic Terengganu houses: each stands on a raised platform with high stilts, steep gabled roofs and a wide verandah. Beneath each house are implements like ploughs, coconut scrapers and sampans (wooden boats) — just like how kampung folks stored them in the old days.

The sense of history is carried through in the interior appointments. A gerobok (traditional wardrobe), wooden chairs, brass trays, chests and earthen jars recall homes of wealthy Malays in the olden days. Period details are faithfully recreated, right down to latches used to close windows and doors from the inside. 

Amid a wood-panelled interior polished to a lustrous sheen, a window with delicate carvings takes centre stage. Photo courtesy of Terrapuri Heritage Village
Amid a wood-panelled interior polished to a lustrous sheen, a window with delicate carvings takes centre stage. Photo courtesy of Terrapuri Heritage Village 

To construct Terrapuri, Alex began buying old houses from all over Terengganu. In 2006, he started rebuilding them house by house on a 4-ha piece of land facing the South China Sea.No expenses were spared to ensure authenticity. Because of their age – between 100 to 250 years old – most of the houses were extensively damaged or decayed. More than 50 skilled Malay artisans were hired to restore the original wooden structures and to recreate the intricate sobek (filigree) and kerawang (piercing) wood carvings. All the wooden parts were polished until they achieved the silvery sheen characteristic of their original era.

“The project ended up costing RM10 million (US$2.36 million). People called it 'Projek Orang Gila' (Crazy Man's Project).”

Alex Lee Founder, Terrapuri Heritage Village

Yet the process yielded priceless revelations. “I met so many carpenters, house owners and villagers who opened my eyes to the richness of our local heritage. If nobody champions all this, our history is in danger of disappearing,” he says. 

To make the iconic Singhora clay roof-tiles — which were no longer widely manufactured — Alex tracked down the sole living craftsperson in neighbouring state Kelantan. “This kind of roof allows the house to breathe,” he shares, “but they’re also high maintenance and delicate. Sometimes, a falling mempelam (mango) can break the tile.”To put the pieces together, the ancient technique of building without using metal nails — known as pasak — was employed. Upon completion, each house was named after the village it came from and traditional rituals performed to bless them and the occupants.There was one more challenge. Who was going to run Terrapuri? Alex was advised to bring in trained hospitality specialists, but he insisted on hiring from the nearby village, although most could barely speak English and had no experience in hospitality. “This is our opportunity to empower our community,” he said.After nearly five years of planning and construction, Terrapuri finally opened its doors in 2011.

Conservation amid COVI9-19

Efa, a weaver, pulls threads through a wooden loom to create textiles, a craft that Terrapuri showcases and supports by offering them for sale on its online store, Terradala. Photo courtesy of Terrapuri Heritage Village
Efa, a weaver, pulls threads through a wooden loom to create textiles, a craft that Terrapuri showcases and supports by offering them for sale on its online store, Terradala. Photo courtesy of Terrapuri Heritage Village

Even with the pandemic, restoration work has continued, with all of Terrapuri’s staff employed to maintain the property, while Alex continues to hire artisans to restore houses that will eventually be part of Terrapuri. 

To bring in revenue, Alex has been offering “Book Now Travel Later” deals valid till March 2022, which offer guests discounted rates for advance bookings, allowing them to contribute to preserving these architectural gems and ensuring local livelihoods even as travel is restricted. 

Without tourists, demand for local crafts and specialities like batik fabrics, woven baskets, and keropok keping (fish crackers) have plunged, so Alex has set up Terrapuri online stores for these products via e-tailer platforms, to help their makers develop a modest stream of income. “It’s still very new but there is some good response,” he shares.

Bestsellers include the batik sarongs and the keropok keping, a traditional Terengganu snack invented as a way to use up excess fish. Made of seasoned fish paste, these salty, crispy crackers are delicious eaten with chilli sauce, and can be bought in both raw and ready-to-eat form.

Colourful batik sarongs (left) and fish crackers (right) are available on Terrapuri's online stores for anyone looking to bring a touch of Terangganu unto their homes. Photo courtesy of Terrapuri Heritage Village
Colourful batik sarongs (left) and fish crackers (right) are available on Terrapuri's online stores for anyone looking to bring a touch of Terangganu unto their homes. Photo courtesy of Terrapuri Heritage Village

Amid the slump, there have been flowerings of interest among Malaysians for Terrapuri’s offerings; Alex has received commissions from individuals seeking classic Malay furnishings for their homes, which has provided much-needed income for the artisan communities.

“A lot of people buy furniture from Java or Bali. We want people to see the value of Malaysian lifestyle and Malay culture, and what our artisans have to offer,” says Alex. “We have a showroom now, and we will keep working on these collaborations, to bring work to our communities.”

A Heart for Heritage

Alex Lee, the founder of Terrapuri, is Terengganu born and bred, and a veteran of the travel industry. Photo by Alexandra Wong
Alex Lee, the founder of Terrapuri, is Terengganu born and bred, and a veteran of the travel industry. Photo by Alexandra Wong 

Growing up, Alex was fascinated by the beauty and ingenuity of traditional Malay architecture, while immersed in the outdoors as well as local foods like budu ( fermented fish sauce) and belacan (shrimp paste).

These formative experiences came together when he ventured into the travel industry in the late 1990s, by renting out his grandfather’s shophouse in Marang town to backpackers on their way to Terengganu’s popular resort islands, dubbing it Marang Inn.

When guests asked for excursions, he engaged his fishermen friends to organise boat tours and river safaris, splitting the profits. Seeing the potential of the travel industry, he set up his own travel agency, Ping Anchorage.Marang Inn did well, earning mentions in Lonely Planet and The Guardian. But more than that, his international guests became his window to global trends and issues. From them, Alex learnt the concept of heritage conservation, a concept in its infancy in Malaysia. "Here, old wooden houses were seen as a symbol of backwardness and poverty, not as precious antiques. What was not valued by the locals was prized by foreigners,” he laments.Marang Inn was eventually demolished to make way for urban development. Seeing the same fate befall other buildings in the town, Alex realised the urgency of creating awareness about heritage preservation. Terrapuri became the project that turned this vision into reality.

It is a message that has seeped into the consciousness of those working alongside him. “When people come here, we are excited to promote our traditional food,” says Wati.

Wati has been working at Terrapuri since 2015. Even without guests at the resort during the pandemic, she has been keeping busy packing goods for the resort's online store. Photo by Alexandra Wong
Wati has been working at Terrapuri since 2015. Even without guests at the resort during the pandemic, she has been keeping busy packing goods for the resort's online store. Photo by Alexandra Wong

“What's the use of flying thousands of miles only to eat spaghetti? When visitors come, we must introduce them to our heritage food like ayam hikayat.

Wati General worker, Terrapuri Heritage Village

She appreciates how Alex has been steadfast in hiring locally, unlike bigger hotels. “With stable finances, I’ve been able to gradually upgrade my lifestyle...I am thankful to Mr Lee for employing locals from nearby villages to improve their economy.”  

“I hope this resort will stand strong. You need a place like this to let the next generation know about the arts and crafts of Malay culture. Nowadays, children typically stay in big cities; they only know apartments and stone houses,” she adds.

Nature's Grocer and Guardian

The biodiverse Setiu Wetlands are more than just a serene setting for Terrapuri; the lush ecosystem protects Malaysia's coastline and provide shelter and nourishment to the people living there. Photo by Alexandra Wong
The biodiverse Setiu Wetlands are more than just a serene setting for Terrapuri; the lush ecosystem protects Malaysia's coastline and provide shelter and nourishment to the people living there. Photo by Alexandra Wong

Tempting as it is to luxuriate in Terrapuri, venturing out rewards the intrepid traveller. A day tour of the nearby Setiu Wetlands, created by the ocean meeting coastal rivers, is a chance to encounter rare wildlife and meet the communities living there.

The richness and diversity of Setiu Wetlands is not lost on Alex, who believes that ecotourism can help protect the land while empowering those who call it home. 

Though an important ecosystem that acts as a storm buffer and is home to 29 species of mammals, 161 species of birds and 36 species of reptiles and amphibians, the wetlands are under threat from uncontrolled land use. The World Wildlife Fund estimates nearly 20 per cent of Setiu’s natural vegetation was stripped between 2008 and 2011.

To increase local sensitivity towards conservation and improve locals’ livelihoods, Alex recruits fishermen as boatmen for Terrapuri’s day tours during monsoon seasons, when they do not go out to sea. With other stakeholders, he organised workshops and retraining programmes for locals to help them understand the importance of protecting their mangroves.

“If in the old days, they would simply chop down the trees to obtain wood, now they help us to replant them. They have become our eco-warriors,” Alex says with a smile.

Through Terrapuri, visitors get to meet other living legends too: “Botol Man”, a retiree who created a mini-museum from over 7,000 discarded bottles he collected from the beach; a heritage boatmaker who crafts sailing vessels for world competitions; and Pak Harun, a fisherman who can detect specific species by skin diving into the ocean and listening to fish sounds.  

To support traditional Terengganu products, Terrapuri’s tours also include a visit to a village to shop for handicrafts and food items made locally from materials harvested from the wetlands. 

Says Alex, “We have plenty more local legends and hidden gems yet to be discovered. The problem is that all these stories are not properly recorded. I’m hoping to get them documented someday so that at least the future generation will know.”

In 2015, local lobbyists scored a major victory when the government agreed to gazette 400 ha of the wetlands as a state park, and RM8 million was pledged to conduct eco-training for locals to manage the land. 

Alex hopes the value of community-based tourism takes root, so that the people and culture can thrive, and find greater appreciation among their fellow Malaysians. 

“During COVID, Malaysians cannot travel overseas, so we are seeing more Malaysian guests,” he shares. “Most of our guests came from Europe, from Singapore, but we hope to see more Malaysians appreciate what we have here, and keep the culture alive.”

THE DIFFERENCE YOU MAKE

Terrapuri Heritage Village is more than just a resort — it is a conservation and restoration project breathing new life into centuries-old Terengganu houses that otherwise would have been demolished or would have fallen into ruin. Saving the architecture means preserving the cultural motifs, history, folk tales and values behind it.By booking a stay at Terrapuri, you promote heritage conservation and cultural stewardship of traditional Terengganu architecture. You also provide additional stable income for the local community. 

Amid COVID-19, you can make advance bookings to help Terrapuri to continue its projects and keep its staff employed, and enjoy your stay when travel restrictions are lifted. 

Or consider bringing a taste of Terengganu culture to your homes — shop local crafts and snacks via Terrapuri’s online stores on Shopee and Lazada (Malaysia only).

Meet Alex and Wati of Terrapuri Heritage Village

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Terrapuri’s restored palaces takes you back in time while breathing new life into a sleepy seaside town
Preserving palaces — and livelihoods — in a pandemic
Preserving palaces — and livelihoods — in a pandemic
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At the time of publishing this story, COVID-19 cases globally continue to rise, and international travel — even domestic travel in some cases — has been restricted for public health reasons. During this time, consider exploring the world differently: discover new ways you can support communities in your favourite destinations, and bookmark them for future trips when borders reopen.

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“Our history is in danger of disappearing”

Alex Lee, Founder, Terrapuri Heritage Village

Alex is the founder of Terrapuri Heritage Village, a resort that doubles as a conservation project to rescue and restore centuries-old Terengganu houses.

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“I had actually been buying up old houses for years, dismantling them piece by piece, and storing them in my backyard. But only in 2006, did the perfect storm create the right conditions to build my dream resort, when I found a piece of freehold land for sale on Penarik beach. 

My accountant was dismayed. He told me Penarik was not a tourist destination. I was better off investing my money in Langkawi, Bali, Phuket. I stayed firm. It must stay in Terengganu, or else it will disappear. 

The project ended up costing RM10 million. It was hard to get banks to approve the project. I had to sell my properties and my cars to fund it. Some of my staff resigned because they were worried for their livelihoods. People called it ‘Projek Orang Gila’ (Crazy Man’s Project). 

But the longer I worked on the project, the more I was convinced that I made the right call. From doing this, I could see the magic of the traditional houses. They are built without a single nail, using an ancient technique called pasak, so you can dismantle the structures like Lego. Imagine, this kind of innovation existed hundreds of years ago in Asia, yet we worship the West.

During construction, over 5,000 people came to see what we were building. Some, like artist Chang Fee Ming, were moved to contribute gifts: he created kisaran semangat, a unique water feature by the swimming pool that symbolises the cycles of life. Another artist created our logo, free of charge. Their encouragement motivated me to keep going.

Since opening, we’ve developed our own niche fans. This is not a place for everybody. We have more inquiries from foreigners than locals. Locals complain that it’s hot, buruk (Bahasa Melayu for “old”), dark, haunted. I joke, ‘I am a big bomoh and I will scare away all the ghosts!’ But seriously, how come you can travel to Europe and it’s okay to stay in a 600-year-old castle hotel? How do we implant into Malaysians a deeper appreciation for their identity and values? 

Since completing Terrapuri, one of our carpenters has gone on to restore a RM3 million (US$710,000) museum and other houses in Sungai Lembing. Lately, the Terengganu State Government restored Rumah Haji Su, a house at Kampung Losong. Other people started buying and restoring old houses for their own collection. But we have to be careful. The problem comes when foreigners buy them and bring them back to their countries. Even we get a lot of offers. 

During the process, I met so many carpenters, house owners and villagers who opened my eyes to the richness of our local heritage. If nobody champions all this, our history is in danger of disappearing.”

Read more about Terrapuri here.

Meet Wati of Terrapuri here

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Alex is the founder of Terrapuri Heritage Village, a resort that doubles as a conservation project to rescue and restore centuries-old Terengganu houses.
Alex Lee, Founder, Terrapuri Heritage Village
“Our history is in danger of disappearing”

“Guests are like our window to the outside world”

Nozirawati Rohim, general worker, Terrapuri Heritage Village

Nozirawati Rohim is a general worker at Terrapuri Heritage Village, a resort that doubles as a conservation project to rescue and restore centuries-old Terengganu houses.

Nozirawati Rohim
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“I have been working at Terrapuri since August 2015. After my divorce, I was looking for a job and asked the cook here whether Terrapuri was hiring. I was worried because I had not worked for a while, but she told me to just come here the next day. 

For me, the work here is not difficult because it’s like our housework at home. We prepare breakfast for the guests, clean the rooms, keep the surroundings tidy. The only difference is, we have to communicate frequently with foreigners using a language that’s not our mother tongue. 

Initially, I felt rendah diri (Bahasa Melayu for ‘inferior') because I am not good at speaking English. If it’s local guests, I can handle. The other kakak (local ladies) told me they too were raw and inexperienced in hospitality when they arrived. They told me, ‘Don’t worry, you can learn on the job.’ 

I had a strong desire to try and learn. If I could excel at my job, then I can provide a good livelihood for my child. 

When I started, I made a lot of mistakes. People say ‘tea time’. I say, ‘time tea’! I could understand what they wanted when they spoke to me, but when I wanted to answer, I didn’t know how to put the words in the proper order. 

It took time, but my English has improved tremendously. Now I enjoy getting to know our guests and comparing their lives to ours. They are like our window to the outside world. 

With stable finances, I’ve been able to gradually upgrade my lifestyle. I’ve bought a new washing machine and TV for my home. I am thankful to Mr Lee for employing locals from nearby villages to improve their economy. At Terrapuri, all the staff are locals, unlike big hotels that employ foreigners. 

When I first saw Terrapuri, I was shocked. I had never seen any place like this. Here, you really get a kampung atmosphere and lifestyle. 

When people come here, we are excited to promote our traditional food. What’s the use of flying thousands of miles from the West only to eat spaghetti? They can get it in their countries. When visitors come, we must introduce them to our heritage food like ayam hikayat. 

I hope this resort will stand strong. You need a place like this to let the next generation know about the arts and crafts of Malay culture. Nowadays, children typically stay in big cities; they only know apartments and stone houses. Where else in Malaysia can you find beautiful traditional houses like these [in one location]?

”Read more about Terrapuri here.

 Meet Alex Lee of Terrapuri here

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Nozirawati Rohim is a general worker at Terrapuri Heritage Village, a resort that doubles as a conservation project to rescue and restore centuries-old Terengganu houses.
Nozirawati Rohim is a general worker at Terrapuri Heritage Village
“Guests are like our window to the outside world”

Sail into sun, sea and sustainability

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Paradise found: A resort's eco push in COVID-19

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Help Batu Batu stay the course amid the pandemic

Coconut in one hand, conservation on the other? At this private island resort in Malaysia, unwind from the daily grind while protecting marine life.
Sail into sun, sea and sustainability
Sail into sun, sea and sustainability
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A fantasy beach holiday may go like this: your boat cruises to a stop, bobbing gently over crystal-clear turquoise waters. You step onto soft white sand, and lush palm trees form a chorus line to welcome you to your tropical getaway.

As the only resort on Tengah Island off the coast of Johor, Batu Batu’s wooden villas and eight private beaches indeed fulfils this sunseeker’s dream.

But this isn’t just another good-looking holiday destination. This pristine piece of paradise in the South China Sea also serves as a refuge for endangered green and hawksbill turtles, a centre for environmental conservation and a model of responsible tourism.

A slice of paradise

Upon alighting at the resort jetty, we had barely taken 10 steps before being drawn to the shimmering seawater teeming with schools of needlefish. A few good minutes passed before we noticed all our fellow boat passengers were still hanging around the jetty, similarly transfixed by the view.

We eventually start strolling towards the villas, shaded by a canopy of coconut, bamboo and palm trees swaying gently in the breeze. I pause (again) for a closer look at the crystal-clear waters, which was when I spot large patches of seagrass and coral reefs – the first hint that a rewarding snorkeling experience awaits at Batu Batu.

As I settle into the spacious villa, I find a copy of the resort’s Green Guide on the coffee table, detailing Batu Batu’s environment and conservation initiatives. It also notes that the reefs surrounding Tengah Island are home to diverse marine life: critically-endangered hawksbill turtles, endangered green turtles, black tip reef sharks, clownfish, barracuda, moray eels, blue-spotted stingrays and more. Occasionally, some dugongs even swim by for a visit.

Resorting to conservation

Such abundant marine life is not something Batu Batu takes for granted, which is why its Co-founder and Managing Director Cher Chua-Lassalvy advocates a “tread lightly” approach in running the resort. 

Her care for the environment stems from a personal place, as Tengah Island used to be Cher’s family’s private retreat for close to 15 years. Her father, who bought the property “out of love at first sight”, was happy to keep things as they were. 

So in 2009, when her father proposed that they start a resort, protecting the natural beauty of a place they love was a priority.

Johor Marine Park — in which Tengah sits, together with popular island destinations like Pulau Rawa and Pulau Besar — has been affected by human activity such as illegal poaching, reckless anchoring and pollution over the years, causing reef health and marine life to decline

As such, the resort has been designed to limit negative impact from human activity. “We went from wanting to make sure we didn’t spoil the place by opening something here, to realising after a few years that our presence here meant that some things improved instead,” she shares.

For example, the coral reefs became healthier once boats were no longer allowed to anchor in the area in front of the resort, and turtles also returned to nest on the beaches. 

“Because we’re here, poachers no longer come onto the resort’s beaches – whereas on uninhabited islands there is less to stop them,” says Cher. 

It started as ‘We don’t want to destroy the island’… and became ‘Can we actually regenerate it?

Cher Chua-Lassalvy Co-founder and Managing Director, Batu Batu

In 2017, Batu Batu founded Tengah Island Conservation (TIC), a non-profit “biodiversity management initiative” to focus on research, rehabilitation and regeneration of the island’s natural environment. 

Profits from the resort provide core funding for TIC, which has a team of five full-time marine biologists and environmental scientists stationed on the island. Since TIC began reef restoration efforts, it has seen reefs in its nursery grow up to 5cm per month.

Four-flippered freedom

We were listening intently to one of TIC’s Turtle Conservation Talks for resort guests, when we heard excited exclamations — TIC had just excavated a batch of late-to-hatch baby turtles, and were about to release them. 

Cue a dozen adults running out to witness this rare sight, and cheering on each tiny hatchling in their race to the sea.

The sea turtle hatchery was set up in 2015 to prevent turtle nests being poached — for sale and consumption — from the back of the island. Today, to protect even more nests, the TIC team conducts daily morning and night boat patrols around the seven neighbouring islands as well.

Between 2015 to 2019, TIC managed to protect 254 nests from poachers and predators, and released 17,581 endangered green and hawksbill turtle hatchlings into the ocean.

After the last tiny turtle found the way to its swim debut,  TIC Outreach Coordinator Mohammed Alzam, who was conducting our talk, shares that watching hatchlings being released to sea never gets old – and is in fact, his favourite sight on the island, followed by the black-tipped reef sharks, a relatively gentle species that’s generally harmless to humans. “There are lots of them around here. In the waters around Batu Batu’s restaurant, you can find seven to eight of them circling during low tide,” he adds.   

To support the hatchery,  guests can adopt a turtle nest for MYR300 (about US$72) or more; in turn, TIC provides sponsors with hatching statistics, photos of the baby turtles and recognition at the sponsored nests.

Trash talk

At Batu Batu, you can relax to the rhythm of waves crashing onto the rocks by the seaside pool, or knead your woes away with a traditional oil massage at the resort spa. 

For some outdoor action, kayak into the big blue, or hike through the island’s jungle where multiple lookout points offer panoramic views of the surrounding islands. 

Or consider the impact of human action on our planet; check with the TIC team on whether you can participate in its beach clean-ups. 

In 2018 and 2019, they collected close to 23,080 kg of mixed marine debris (which included 44,140 individual plastic bottles) and removed 10.56 tonnes of “ghost gear” such as lost fishing nets, through their beach and underwater clean-ups. 

Beach clean-up at Mersing, organised by Batu Batu and its partners.

At the end of each week, all recyclable items collected are sent to Clean & Happy Recycling in Mersing — the closest town 20 minutes away by boat. 

Aside from leading regular beach clean-ups, Batu Batu has also ventured into Mersing schools, conducting environmental awareness programmes.

“Tourism industries are where things are really beautiful. And if that beauty is destroyed, that destroys the tourism industry,” says Cher. “So if we really want to push change and develop sustainable tourism, we can’t sit here and preach. We have to try and win Mersing locals.”

Recalls Zam: “On my first day with TIC, [Cher] wanted me to come up with a proposal for the school programme right away! After months of discussion, we managed to come up with the name ‘PEDAS’, short for Pasukan Pendidik Ekologi Dan Alam Sekitar. 

“In Malay, this acronym has a double meaning: It has an environmental theme, but also means ‘hot and spicy’! Which is rather catchy and funny, especially for school kids.”

A multi-stakeholder environmental education programme for Mersing’s schools, PEDAS’ partners include Reef Check Malaysia, Trash Hero Mersing, Johor Marine Park Department as well as Mersing’s District Council, District Office and Education Office. 

The partners worked together to create the programme, which comprises five modules on marine ecosystems, coral reefs, sea turtles, marine mammals and marine debris, and visit schools together to conduct outreach. 

“The students don’t know we have sea snakes, groupers, dolphins and sometimes dugongs here as well! They say, ‘Really? How come we’ve never seen them? How can we see them?’ That’s when we’re able to tell the children: ‘If you want to see them, you have to conserve them’,” says Zam.  

Inclusive, not exclusive

Batu Batu began as a private island destination, but it has grown beyond its shores and into the community at large. 

Its latest venture is KakakTua, a guesthouse, cafe and community space in the heart of Mersing, converted from a 1950s shophouse. 

“We get 500,000 tourists in the Johor islands and Tioman every year, but Mersing hardly benefits from that. People literally get out of their car or taxi, they look for their boat, and they go,” says Cher. 

Through community arts, crafts and cultural programmes, Cher hopes that KakakTua will help to grow local appreciation for the town’s unique heritage, and encourage them to develop initiatives to help Mersing’s tourism scene thrive. 

“We believe that increasingly, tourists are looking for authenticity. And what’s authenticity? It’s looking into the soul of a place. Looking into the lives and listening to the stories of its people. By starting KakakTua we hope to initiate the development of authentic tourism products and co-create an ecosystem of regenerative tourism, which will be driven by Mersing’s communities.”

THE DIFFERENCE YOU MAKE

Be a guest at Batu Batu Resort — a stay supports important conservation work on the island and beyond. In 2019, about 10 per cent of Batu Batu’s profits went towards funding Tengah Island Conservation, which has a team of five full-time marine biologists and environmental scientists stationed on the island. 

Alternatively, adopt a turtle nest, or make a donation to Tengah Island Conservation.

Batu Batu also practices and champions sustainable tourism practices:

  • Low-density development (just 22 villas) to limit human population on the island

  • No disposable toiletries/single-use items (shower gel, shampoo, conditioner are in large refillable bottles; no toothbrush, shower cap, cotton buds)

  • No single-use plastics (no plastic bottles; glass bottles and glasses provided)

  • Solar panels that will fulfil 30 per cent of the resort’s energy needs 

  • Water treatment systems to treat sewage (so no dirty water is discharged into the sea)

  • Weekly recycling – all recyclable items are sent by boat to Mersing’s Clean & Happy Recycling 

  • An organic garden that supports guest and staff kitchens

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The ‘reluctant’ hotel that keeps on giving

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Visit Lost Paradise

An eclectic home away from home, Lost Paradise Resort is an escape from downtown Penang. And in its midst is an inclusive school for kids with special needs.
The ‘reluctant’ hotel that keeps on giving. Photo by Tsen-Waye Tay
The ‘reluctant’ hotel that keeps on giving
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An eclectic and eccentric home away from home, Lost Paradise Resort offers an escape from the bustle of downtown Penang. But what makes this resort extraordinary is that owners Dr Chew Yu Gee and Melody Chew run an inclusive school right in the middle of it, where children with special needs learn alongside their mainstream peers.

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MEET THE CHEWS

Their love is palpable. Not just for each other, their children and grandchildren, and long-time friends who work at Lost Paradise. But also for the people they help in their community. From the less fortunate to the marginalised, the young and the elderly. 

A shared passion for making a difference, among other reasons, has united them for more than 30 years. And it is clear they are a match made in heaven — they finish one another’s sentences and tease each other with ease and charm. More significantly, they support one another unquestionably: Melody with her school, Dr Chew with the resort and his medical practice. 

Together, they have nurtured a partnership doing good, at home and at work — a fine line, in this couple’s case. 

ECLECTIC STYLE, WITH HEART

If it feels like you are experiencing a psychedelic epiphany when you arrive at the resort, do not panic. Lost Paradise is a rainbow-draped sensory overload; a long-lost, Southeast Asian cousin of Willy Wonka’s Chocolate Factory. Without the candy.

You might spy influences from Minangkabau and Balinese architecture; an enthusiastic flourish of batik furnishings; technicolour wallpaper, tiles and flowerpots; heavy, Majapahit-period wood furniture; intricately carved doors shipped in from Bali; collectors’ pieces from India and China; and art made from recycled materials.

After giving your senses time to acclimatise to the explosion of colour and the hodgepodge of designs from various cultures, you will likely be in the right frame of mind to appreciate how idyllic Lost Paradise is. 

The Chews built the seafront property as a home for their family of five children, who have since left the roost. The confluence of colour, textures, materials and cultures reflects Dr Chew’s effervescent personality. 

“Most people cannot understand the theme. It doesn’t fit a pattern, but it’s very interesting.”

Dr Chew Yu Gee Co-founder, Lost Paradise Resort

THE “RELUCTANT” HOTEL

“A piece of art is appreciated in its own way by a person. To somebody it’s horrible, but hey, it looks good to me,” he explains, with a laugh.

THE “RELUCTANT” HOTEL

Dr Chew calls the resort a“reluctant hotel”. Their home was never meant to welcome strangers to enjoy its peaceful grounds and unobstructed views of the Malacca Strait.

But health issues forced Dr Chew to find another source of income, besides his medical practice. This was so Melody and he could continue to fund the school, Lighthouse Academy, in the resort. 

They opened their doors to paying guests in 2014. 

“We didn’t have to stay in such a big place, we could rent (the house) out, and it could be sustainable. So we vacated our house,” explains Dr Chew. “We stayed above the school. It was noisy, we didn’t have any privacy, but it was okay. The hotel took off. 

“I know now if anything happened to me, it can support the school.”

A SPECIAL SCHOOL, FOR SPECIAL STUDENTS

It’s 8.30am, and the resort’s quiet is broken by the squeals and laughter of the Academy’s pupils splashing in the pool. 

For those who baulk at the idea of sharing a holiday with excitable children for about 30 minutes every weekday morning, the Chews suggest choosing another hotel. Mind you, they are not being rude, just honest, as you will not find a couple with bigger hearts this side of Batu Ferringhi.  

Says Dr Chew, “To us it’s happy laughter, but for the rare few, who don’t like it, we have refunded their money.”

If you like the notion of contributing to the education of children with learning and developmental challenges, and from marginalised communities, then consider unpacking your suitcases and unwinding at Lost Paradise.

Melody, a former teacher from Singapore, says some guests, who warmed to the idea of the school, have even helped out in classes.

Dr Chew also operates a free children’s clinic in his home, for patients who mostly come from less fortunate backgrounds - often the children of fishermen from Batu Ferringhi and nearby suburb, Telok Bahang. 

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FINDING PARADISE

Still, you’re at Lost Paradise to relax and put your feet up. And there are plenty of ways to do this. 

Beautiful landscaping, including a wide variety of flora and fauna, a particular source of pride for Dr Chew, creates a perfect setting for this to happen. 

The rooms and suites are spacious, and most have fantastic views. You’ll be sure to sleep like a baby in the comfortable beds. And if you don't mind a few mosquitoes sharing your space, let the sea breeze envelop your room, and awake to the sound of lapping waves. 

During the day, spend a leisurely afternoon lazing by the pool. Or reserve a spa treatment in advance, to relieve those tense muscles in the comfort of your room.

For the more active, there are kayaks to take out and other sea activities, such as windsurfing and sailing. Dr Chew says otters sometimes visit at dawn. 

A taxi will bring you into the centre of town in 20 to 30 minutes. If you prefer to stay in, you can order delivery, or you could ask to use the kitchen to whip up a meal — one of the perks of being a guest, albeit a paying one, in someone’s home.

Dr Chew says one Dutch couple, who were long-term guests, grew so comfortable they used the main kitchen to cook for staff. “They will help clean the pool, cut the grass. They treated Lost Paradise like their own home.” 

A HAPPY HOME IS A HAPPY PLACE

Set against the shifting tones of the open sea, and framed by coconut and palm trees, sand between your toes and tinkling wind chimes, this ‘home away from home’ does have the makings of a lost paradise. 

Granted, it might not be to everyone’s taste. But while the characters of this tropical stage keep changing, what remains constant, is the warmth of family and friends from all corners of the world. And that, in this traveller’s books, is paradise.

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